Terms of service

Who you are contracting with

Lionox is a service provided by Lionox LLC, a limited liability company registered in New Jersey, at 650 James St, Lakewood, NJ 08701. “We”, “us” and “our” on this page mean Lionox LLC.

Agreeing to these terms

By creating a Lionox account you agree to what is set out on this page. If you do not agree, please do not use the service. Our privacy policy forms part of these terms.

What you get

A subscription gives you a private server and one AI worker running on it, set up automatically when you create it. Plans start at $19.99/mo. What each plan includes is described on our pricing page.

The service is licensed to you, not sold. You get the right to use it while your subscription is current. We keep ownership of the platform, the software and everything we made — you do not get any rights in it beyond using it as intended.

Your account

• You must be at least 18 and able to enter a contract where you live.
• Keep your password to yourself. You are responsible for what happens under your account.
• Tell us promptly at support@lionox.io if you think someone else has got in.
• Give us accurate details, and keep them up to date — particularly your email address, since that is how we reach you.

What you are authorising your worker to do

This is the important one, so it gets its own section.

When you connect an account and give your worker an instruction, you are authorising it to act for you in that account — reading, writing, sending, filing, scheduling, and doing the things you asked. Anything it does under your instruction is treated as done by you, and you are responsible for it as if you had done it yourself.

It acts on its own for the quiet things: sorting, reading, filing, drafting. Anything consequential — spending money, sending on your behalf, anything that cannot be undone — stops and waits for your approval. You can tighten that so it asks before everything, and you can loosen it. If you loosen it, that is your decision and your risk.

Please only connect accounts you are entitled to connect. If an account belongs to your employer or your client, make sure you are allowed to give a tool like this access to it.

Connections to other apps are operated through Composio, the integration platform we use, which holds the registered application with Google and the other providers. Those apps are run by other companies under their own terms, and we are not responsible for how they behave or for changes they make. You can disconnect any of them at any time.

Rules of the places you connect it to

Your worker reaches other services — messaging apps, email providers, business tools — and each of those has its own terms about what automated tools may do. Those rules are between you and them.

You are responsible for using your worker in a way that complies with them. Some platforms restrict automated messaging, or restrict AI assistants specifically, and some enforce that by suspending accounts. We will tell you what we know about the limits of a given channel, but we cannot promise a third party will not restrict or close your account there, and we are not liable if they do.

Fair use

Please do not use your worker or your server to:

• break the law, or help anyone else break it;
• send spam, unsolicited bulk messages, or anything that breaches marketing and anti-spam rules where your recipients are;
• harass, threaten, defame or impersonate anyone, or pretend a message came from someone it did not;
• access accounts, systems or data that are not yours to access, or scrape a service in breach of its terms;
• host or distribute malicious software, or attack anyone else's systems;
• mine cryptocurrency, or use your server as a proxy, VPN or file host — it is there to run your worker;
• generate material that sexualises children, incites violence, or that we are required to act on;
• resell the service, or run it for people who have not agreed to these terms.

Your plan includes a machine of a stated size. Please use it as a reasonable person would — sustained load far beyond what your plan describes may mean we ask you to move up a plan.

We may suspend or close an account being used this way. Where we reasonably can we will tell you first, but for anything causing harm or legal risk we may act immediately.

Payment

Subscriptions are billed monthly in advance and renew automatically each month until you cancel, at the price shown when you signed up. There is no free trial: you pay for the first month up front. Prices are shown before you pay, and if we change one we will tell account holders by email before it takes effect.

You can cancel at any time, and cancelling stops the next renewal. See Cancelling below — it takes two clicks in your dashboard and needs no phone call, no email and no explanation.

Taxes may be added where we are required to charge them, based on where you are.

AI credits

Your bill has two parts: the monthly plan fee, and AI credits spent when your worker thinks, searches or acts. Every plan includes a monthly credit allowance.

• Included credits reset each month and do not roll over.
• Credits you buy separately do not expire, and are only spent once the included ones are used up.
• You are warned at 80% of your allowance. When credit reaches zero your worker stops and waits rather than running up a bill.
• Spent credits are not refundable, because they paid for work already carried out on your instruction. Unspent purchased credits are also not refundable, but they stay on your account.

Automatic top-up

Automatic top-up is a recurring charge, so here it is in plain terms.

When you create a worker, automatic top-up is switched on by default for that worker. If its credit falls below $1, we charge your saved payment method $10 and add the credit, up to a cap of $50 per month. This happens without asking you each time — that is the point of it, and it is also why we want you to have read this.

Both the setting and the cap are per worker, not per account. Each worker you create starts with its own auto top-up switched on and its own $50 monthly ceiling, so three workers left on the defaults could reach $150 in top-ups in a month between them. You can see and change each one separately under Billing.

Top-ups carry a 5% processing margin. A $10 top-up gives you $9.52 of credit.

You can switch it off, or change the amounts, at any time under Billing in your dashboard. With it off, your worker simply waits when it runs out of credit. We will email you a receipt for every top-up.

Money-back guarantee

If you are not happy with the service, tell us within 30 days of your first payment and we will refund that payment in full. Ask by writing to support@lionox.io — you do not need to give a reason, and there is no form to fill in. The refund goes back to the payment method you used, normally within a few working days. The guarantee covers your first payment on a new account.

What the guarantee covers. The refund applies to your seat — the monthly charge for your private server and your subscription. It does not apply to AI credits your worker has already spent, whether those came from your plan's included allowance or from a top-up you bought. Those credits pay for work that has already been carried out on your instruction, and that cost cannot be recovered.

Unspent credits that you purchased separately are also non-refundable, but they do not expire — they stay on your account and are available again if you come back.

Cancelling

You can cancel a seat at any time from Manage billing in your dashboard, in the same number of steps it took to start. No phone call, no retention conversation, no notice period and no cancellation fee. Your worker keeps running until the end of the period you have already paid for, and you will not be charged again.

Cancelling parks your worker rather than destroying it. The worker stops running and your files and conversation history are kept, so if you take a seat again later you pick up where you left off.

Deleting your worker for good

Full deletion is a separate, deliberate step — we will not wipe your data just because you stopped paying. Ask us at support@lionox.io and we will permanently remove the worker, the server, the files, and the conversation history. That cannot be undone.

Suspending or closing an account

We may suspend or close your account if you break these terms, if we are required to by law, or if your payment fails and stays unpaid after we have asked. If we close your account for something you did, you are not entitled to a refund of the current period. If we close it for our own reasons, we will refund the unused part of what you paid.

You can close your account whenever you like, for any reason or none.

Availability

We work hard to keep the service running, but we do not promise it will never be unavailable. We may need to pause things for maintenance, and we will give notice where we can. We do not offer a service-level guarantee or service credits on these plans. If you need one, talk to us about an enterprise arrangement.

What your worker produces

You own what your worker produces for you — the drafts, documents, summaries and files. We claim no rights in them beyond what we need to run the service for you.

But AI gets things wrong, and it will sound confident while doing it. Your worker can misread a message, misjudge an instruction, or state something untrue. Check anything that matters before you rely on it or send it. You stay responsible for what goes out from your account.

Because it works from what it is given, and because the same question can be asked by other people, we cannot promise its output is unique or that it does not resemble someone else's.

Not professional advice

Your worker is not a lawyer, an accountant, a tax adviser, a doctor or a financial adviser, and nothing it produces is professional advice. It can help you draft, gather and organise. Decisions with legal, financial, tax, medical or safety consequences need a qualified human, and we are not liable for what happens if you skip that step.

Independence

Lionox is an independent service and is not affiliated with WhatsApp, Meta, Google, or any messaging platform. Product names belong to their respective owners and are used only to describe what your worker can connect to.

No warranties beyond these

We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided “as is”: we do not warrant that it will be uninterrupted, error-free, or that it will produce any particular result or outcome for your business. Nothing in this section removes rights you have as a consumer that cannot be removed.

Liability

To the extent the law allows, our total liability to you is limited to what you paid us in the twelve months before the claim.

We are also not liable for indirect losses — lost profit, lost business, lost data or lost opportunity — or for what a third-party service does, including suspending your account with them.

Nothing here limits liability that cannot legally be limited, including for fraud, or for death or personal injury caused by negligence.

If you cause us a claim

If someone brings a claim against us because of how you used the service — what your worker sent on your instruction, an account you were not entitled to connect, or a rule you broke — you agree to cover our reasonable costs and losses in dealing with it. We will tell you promptly and let you take part in the defence.

Sorting out disagreements

If something goes wrong, write to us first at support@lionox.io. Most things get sorted in an email, and we would rather do that.

If we cannot, then except for the exceptions below, you and Lionox LLC agree to resolve any dispute by binding individual arbitration rather than in court, under the rules of a recognised US arbitration body, seated in New Jersey or wherever you live if you would rather. There is no judge and no jury in arbitration, and the process is more limited than a court case.

You also agree that claims will be brought individually — not as a class action, and not as a representative claim on behalf of others.

The exceptions. Either of us can bring a claim in small-claims court if it qualifies, and either of us can go to court to stop misuse of intellectual property or confidential information. Nothing here stops you complaining to a regulator.

You can opt out of arbitration. Write to support@lionox.io within 30 days of first agreeing to these terms and say you are opting out. Opting out changes nothing else and we will not treat you differently for it.

Which law applies

These terms are governed by the laws of the State of New Jersey, and any dispute not going to arbitration will be dealt with by the courts of New Jersey. If you are a consumer, this does not take away any rights you have under the law of the place you live.

The rest of it

• Changes. If we change these terms we will update the date at the top and tell account holders by email. For changes that matter we will give at least 30 days' notice. Carrying on using the service after that means you accept the new version; if you would rather not, cancel.
• Notices. We will write to the email on your account. You can write to us at support@lionox.io or by post to the address above.
• Transferring. You cannot transfer your account to someone else without asking us. We may transfer these terms if the business is sold or reorganised, and your rights stay the same.
• Things outside anyone's control. Neither of us is liable for failures caused by events beyond reasonable control — outages at a provider, a change in a third party's rules, natural disaster, or similar.
• Export and sanctions. You may not use the service if you are subject to US sanctions or located somewhere US law forbids us to supply.
• If a clause fails. If any part of this is unenforceable, the rest still applies.
• The whole agreement. These terms and the privacy policy are the agreement between us about the service, and they replace anything said beforehand.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.

Getting in touch

Questions about any of this go to support@lionox.io, or write to us at Lionox LLC, 650 James St, Lakewood, NJ 08701.